FAQ

At Furnished.lu, our rates are ALL-INCLUSIVE, meaning you don't have to worry about additional charges or fees. You pay a monthly rent and a monthly membership fee that cover all your needs for a comfortable and hassle-free stay.

Here’s what your rent includes:

• Wi-Fi: High-speed Internet access throughout the residence, if available.
• LCD TV: An LCD television in every room for your entertainment.
• Modern, new furniture: Each room is furnished with a comfortable bed, desk, chair, wardrobe, and more.
• Fully equipped kitchen: Including a microwave, dishwasher, kettle, cooking utensils, and everything you need to cook at home.
• Laundry facilities: Access to a laundry room in every residence, equipped with washers, dryers, and ironing equipment.

Your monthly membership fee (€250/month) also covers additional services to make your stay even more enjoyable:

• Quick maintenance and repairs: Our team is available to quickly address any technical issues.
• Common area upkeep: Our cleaning staff ensures that all common areas are always clean and well-maintained.
• Tenant support: A dedicated team is available to answer all your questions and assist you throughout your stay.
• Access to our network of perks: Enjoy discounts and special offers from our local partners.
• Utilities: All utilities are included, such as water, electricity, heating, and home insurance.

Additional services available on request:

• Extra cleaning: If you want more frequent cleaning of your room, this service can be ordered for an additional fee.

Non-exhaustive list: Feel free to contact us if you have specific needs or questions about the included services.

You can check out our current rates via this link: Current Rates. Please note that these rates may be adjusted based on the cost of living.

If you have any questions, don't hesitate to reach out to us!

For logistical reasons and to avoid disturbing current tenants, we generally do not organize visits.

However, you have a few options:

• Visit with the current tenant's consent: If the current tenant agrees, a visit can be arranged. We would be happy to coordinate this for you.

• Self-guided visit: You can also pick up a key at our agency to visit the shared accommodation on your own.

Additionally, for each room or studio, you will find on our website:

• Detailed descriptions of our residences
• Accurate photos
• Geolocation of the residence
• Floorplans of the residence

Feel free to contact us if you would like to arrange a visit!

WHERE?

You can collect your keys at our office located at 149 rue de Hollerich, L-1741 Luxembourg.

WHEN?

Your move-in day is scheduled for the 1st day of your contract, between 4:00 PM and 6:00 PM.

If you prefer to collect your keys on a different day or outside of these hours, that’s possible too! Additional fees may apply. We will inform you of any extra costs based on the day and time you select on the registration form.

WHAT SHOULD I BRING?

Before your arrival, please ensure that we have received the following documents:

• Your employment contract
• Your ID card
• Your electronically signed rental contract
• A proof of payment for the first month’s rent and Membership
• The Swikly deposit registration

If everything is in order, all you need to bring with you on the day of your arrival is your ID card.

IS THERE AN INVENTORY CHECK?

Yes! We will send you a link via email to complete the move-in inventory. You can also access the form directly here: Inventory Check Form.

You will have 5 days from your arrival to validate this inventory by attaching the necessary photos. You can also indicate if you need a technician to address any issues you’ve noted.

IN CASE OF A PROBLEM OR DELAY IN COLLECTING YOUR KEYS OUTSIDE OUR OPENING HOURS

No worries! You can contact us at (+352) 20 60 80 or by email at info@altea.lu to arrange your arrival.

INVENTORY

You are responsible for conducting the inventory of your room at the end of your stay. We invite you to complete the check-out inventory online by following this link: Check-Out Inventory.

Please make sure to report any issues and upload the necessary photos. This will help us address any potential concerns promptly after your departure.

PERSONAL BELONGINGS

Before you leave, please ensure you have collected ALL your personal belongings from the bathroom, kitchen, laundry room, or any other common area. Don’t forget to empty the fridge and cupboards in the kitchen as well.

If you leave any personal items behind, we can send them to an address of your choice. Please note that shipping costs will be charged to you.

TOWELS AND LINEN

Please leave the provided towels and linen on the bed so we can collect them.

You don’t need to wash your towels or linen. Our cleaning team will take care of them during the final cleaning.

KEYS

To return your keys, please schedule an appointment by logging into your account, going to your booking history, and selecting the padlock icon. Once the date and time are set, simply drop off the keys at our office located at 149 rue de Hollerich, L-1741 Luxembourg at the agreed time.

Note: We kindly ask you to return the keys between 10:00 AM and 12:00 PM on the last day of your contract.

If you do not return your keys between 10:00 AM and 12:00 PM, additional fees may apply.

If the office is closed when you drop off the keys, please place them in an envelope with your name, room reference, and date of drop-off, and leave it in the mailbox outside the office.

DEPOSIT REFUND

The deposit will be refunded within a maximum of 4 weeks from your departure date. The refunded amount will account for any additional fees included in the final statement (such as extension or early termination fees, etc.).

The deposit can only be refunded after we receive your complete bank details, the return of the keys, and the end of your contract. An email will be sent to you with a form to provide us with your bank details.

MAIL

If you wish to forward your mail to a new address, please visit the nearest post office (Gare or Centre) and request mail forwarding.

If you registered with the local commune, don’t forget to inform them of your move and new address within 48 hours after your contract ends.

To make your payments easier, we kindly ask you to pay your rent via bank transfer, a convenient option that most of our clients manage through their online banking services.

Here are our bank details:

• Beneficiary Name: Altea Immobilière
• Beneficiary Address: 149 rue de Hollerich, L-1741 Luxembourg
• Bank Name: BANQUE RAIFFEISEN
• Bank Address:
  • 4, rue Léon Laval
  • L-3372 Leudelange
• Bank Account Details:
  • BIC / SWIFT Code: CCRA LU LL
  • IBAN Code: LU 39 0090 0000 6574 9004
• Payment Reference: Please make sure to include your rental reference in all payments, as it helps us process your payment smoothly.

To ensure everything runs smoothly, please make sure your rent is paid before the first day of each month.

Note: For efficiency, we do not automatically confirm the receipt of payments made via bank transfer. If you need a receipt, feel free to contact us. Please be aware that some fees may apply.

We’re here to help with any questions or assistance you may need regarding your payments!

DURATION

• Shared rooms: Minimum stay of 2 weeks and a maximum of 1 year.
• Individual apartments: Generally, a minimum of 6 months is required.

EXTENSION

Want to extend your stay? It’s easy!

How to proceed:

• Book your extension directly through your account by settling your Membership (250 € for the first monthly fee) or send us an email at info@altea.lu.

EARLY TERMINATION

Your contract typically ends on the last day of your stay without any additional formalities, but if you need to leave early, we offer several options.

Early Termination Options:

1. Express Option: 15-day notice period and a fee of €555.75 including VAT (excluding remaining rent)

   • The notice period begins on the 15th of the current month if you request it by the 14th at the latest.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

2. Classic Option: 1-month notice period and a fee of €409.50 including VAT (excluding remaining rent)

   • The notice period begins on the 15th of the current month if you request it by the 14th at the latest.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

3. Peace of Mind Option: 2-month notice period and a fee of €234 including VAT (excluding remaining rent)

   • The notice period begins on the 15th of the current month if you request it by the 14th at the latest.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

How to proceed:

• Request early termination directly through your account on our website.
• The early termination fees will be added to your final bill according to the chosen option.
• Confirm your choice by paying the termination fees online via the links above.
• You will receive an email confirming your early termination and indicating the new end date of your contract.

After your departure, we will refund your deposit within a maximum of 4 weeks. To process this refund, we will need your bank account details, unless you used the Swikly system.

Here’s the procedure to follow if you did not use Swikly:

1. Send us your bank details: Click on this link to access the secure form where you can enter your bank information: Bank Details Form.

2. Validation: Once we receive your bank details, we will process the refund as quickly as possible. Our team works hard to ensure the refund is made promptly.

3. Refund timeline: The refund will be processed within 4 weeks from the receipt of your bank details.

For tenants who used the Swikly system:

• If you secured your deposit through Swikly, there is no need to provide your bank details. Your deposit will be automatically released no later than 20 days after your departure.

If you have any questions or concerns about this process, don’t hesitate to contact us. We’re here to help!

If your arrival date falls on a Sunday or a public holiday, don't worry—we've got you covered!

We offer several options for you to collect your keys, and we'll send you an email with all the details before your arrival. Here are your options:

1. Key pickup at our agency: You can collect your keys at our agency at 149 rue de Hollerich, L-1741 Luxembourg, on Sunday between 3:00 PM and 5:00 PM.

2. Masterlock key retrieval: If you prefer, you can retrieve your keys from a Masterlock on Sunday from 5:00 PM onwards. This service is free—just request it by email.

3. Key delivery: You can also opt to have your keys delivered on the next business day between 9:00 AM and 7:00 PM.

No matter which option you choose, we'll ensure your arrival is smooth and worry-free!

Living in a shared flat can sometimes lead to tensions. Here are our tips for handling conflicts constructively:

• Open communication: Express your concerns as soon as they arise.
• Compromise: Be willing to make compromises to maintain a good relationship.
• Mediation: If needed, we can arrange a mediation to help resolve disputes.

Welcome to your new shared living space! To ensure a pleasant and respectful atmosphere, we ask that you follow a few simple but essential guidelines:

1. Respect and Courtesy: Everyone is entitled to peace and quiet. Please respect quiet hours, avoid excessive noise, and be courteous in your interactions with your housemates.

2. Cleanliness and Hygiene: Common areas are shared by everyone. Please clean up after yourself in the kitchen, bathroom, or living room. Our cleaning staff is here to help you maintain a clean environment, but it is not their job to do the cleaning for you.

3. Waste Management: Remember to take out the trash regularly and follow the recycling rules. This contributes to a healthy environment for everyone.

4. Sharing Responsibilities: Get involved in the small daily tasks like taking out the trash, emptying the dishwasher, or cleaning up after a meal. A little effort from everyone ensures a pleasant living space for all.

5. Communication: If a problem arises or something bothers you, talk directly to your housemates. Good communication is the key to a harmonious shared living experience.

6. Respect for Private Spaces: Every housemate has their own personal space. Please respect each other's privacy and do not enter other people's rooms without their permission.

By following these simple rules, you help create a harmonious and enjoyable living environment for everyone. Thank you for your cooperation and enjoy your stay!

In case of an emergency, it's crucial to know who to contact and what to do. At Furnished.lu, we've established a protocol to assist you quickly and efficiently:

• Medical emergencies: Dial 112 for emergency services.
• Serious technical issues (major power outages, significant water leaks, etc.): Immediately contact our customer service at +352 20 60 80.
• Domestic emergencies: For lost keys or other housing-related emergencies, please send an email to info@altea.lu.

• For individual flats: Double occupancy is allowed. If two people are living in the studio/flat, there will be an additional fee of €100 per month for utilities and insurance.

• For a room within a house or flat-share: Double occupancy is allowed for up to 6 nights per month. Additional fees may apply. You can pay these fees online here: Double Occupancy Payment - Shared Rooms.

Professional Use

The professional use of any of our rooms or flats is strictly prohibited.

Would you like to extend your stay? This is certainly possible, as long as your room is available at the time of your request.

Here’s how it works:

• Book your extension directly through your account by settling your Membership (250 € for the first monthly fee), or send us an email at info@altea.lu.

• No new security deposit will be required. In the event of an extension, we will simply retain the existing rental deposit to cover the duration of your extended stay.

Your contract typically ends on the last day of your stay without any additional formalities. However, if you need to leave earlier, several early termination options are available.

Early Termination Options:

1. Express Option: 15-day notice period with a fee of €555.75 including VAT (excluding remaining rent).

   • The notice period begins on the 15th of the current month if you request it by the 14th.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

2. Classic Option: 1-month notice period with a fee of €409.50 including VAT (excluding remaining rent).

   • The notice period begins on the 15th of the current month if you request it by the 14th.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

3. Peace of Mind Option: 2-month notice period with a fee of €234 including VAT (excluding remaining rent).

   • The notice period begins on the 15th of the current month if you request it by the 14th.
   • The notice period begins on the 1st of the following month if you request it between the 15th and the 30th/31st of the current month.
   • Pay the termination fee here to confirm your termination.

How to Proceed:

1. Request early termination directly through your account on our website.
2. The early termination fees will be added to your final bill according to the chosen option.
3. Confirm your choice by paying the termination fees online via the links above.
4. You will receive an email confirming your early termination and indicating the new end date of your contract.

At Furnished.lu, we're committed to creating a sustainable living environment. Together, we can make a positive impact by being mindful of our energy and water usage. Here’s how you can help:

• Use appliances wisely: Run your washing machine or dishwasher only when they’re full.
• Turn off lights when you leave a room to save energy.
• Take shorter showers to conserve water.
• Remember to turn off the heating when you’re not home and keep windows/roof windows closed while it’s on.

By making these small changes, we can all contribute to a greener, more sustainable future together!

Looking to change rooms? This is possible as long as the new room you select is available at the time of your request.

There will be additional fees for managing your file as well as preparing your current and new rooms.

Here’s how it works:

1. Request a move: Submit your moving request directly on our website through your account.
2. Availability: If the desired room is available, you will be able to select your moving date.
3. Payment of fees: Secure your choice by paying the moving fees online, which amount to €152.10. You can pay these fees directly here: Moving Payment.
4. New contract: You will then receive your new contract with the new address, which we kindly ask you to sign.
5. Moving information: You will receive an email with all the necessary information for your move, including the day and time.

Important: You will not need to provide a new deposit. The initial deposit you paid will simply be transferred to your new room.

Feel free to contact us for any further information or assistance!

To ensure a quick response from our team, we kindly ask you to fill out the "I Have a Problem" form. This form is accessible through your online account, but for your convenience, you can access it directly by clicking this link: Problem Reporting Form.

Once submitted, this form goes straight to our maintenance team, who will get back to you with a solution or keep you updated on any necessary interventions.

Our tenants are dynamic young professionals between the ages of 23 and 35, well-educated and multilingual.

They are primarily young graduates from various nationalities, mainly from Europe, coming to Luxembourg for an internship or their first job.

The atmosphere in our residences is lively, friendly, and welcoming.

You’ll have the opportunity to connect, network, and share enriching experiences with your roommates.

Free Residential Parking:
If you become a Luxembourg resident (required for stays longer than 6 months), you will be eligible for free parking in your neighborhood. To obtain your free parking permit, simply visit the Biergercenter at Place Guillaume (City of Luxembourg). This permit will allow you to park conveniently near your residence without any worries.

Public Parking Option:
If you choose not to become a resident, don’t worry! Public parking is generally available near your residence. While fees apply, you can always check the real-time availability of parking spots in Luxembourg City by following this link: Parking Availability in Luxembourg City. This will help you easily find a spot nearby.

Whether you choose residential or public parking, we’ll help you find the best solution to park your vehicle with peace of mind.