Inventory / Report a problem

Before submitting — Electrical failure

1. Locate the electrical panel and flip the tripped breaker back up (video).
2. If it trips again: unplug the last appliance you plugged in and retry.
3. Just a dead bulb? Replace it and get refunded via Fix&Refund — fixed today instead of waiting for a technician.

If the problem persists, please submit the form below.

Before submitting — Home appliance

First: check the plug and breaker, clean the filter, and note the error code displayed (photograph it — it speeds up the repair a lot).

Dryer: tutorial · Washing machine: tutorial · Dishwasher: tutorial · Oven: tutorial · Hob: guide

If the problem persists, please submit the form below.

Before submitting — Clogged sink / shower

1. Use a plunger with quick movements (wikiHow video).
2. Pour very hot water with washing-up liquid, leave for 10 minutes.
3. Plunger or drain snake bought for the occasion: refunded via Fix&Refund.

Active leak or water damage: don't wait — submit the form right away (answer “Yes” to the leak question).

Before submitting — Slow / no Internet

Half the time a simple restart fixes it — try this (2 minutes):

1. Unplug the box from power for 30 seconds, plug it back in, then wait 3 minutes for all lights to come back.
2. Check that the cables (power and internet) are firmly plugged in.
3. Test next to the box with another device (a flatmate's phone).

Still nothing after 10 minutes? It may be a residence-wide outage: submit the form below and mention it.

Before submitting — Heating / hot water

1. Check the radiator thermostat is open (position 3+).
2. Radiator cold at the top: bleed the air (small side screw).
3. No hot water: ask a flatmate if it's the same — if so, mention it, it's the boiler.

No heating at all in winter: answer “Yes” to the dedicated question, it's treated as urgent.

Before submitting — Keys / lock / access

1. Badge not working: wipe the chip and retry calmly.
2. Stiff lock: a bit of pencil graphite in the cylinder, never oil.

Locked out? Answer “Yes” to the dedicated question — treated as urgent.

Before submitting — Furniture

Photograph the whole piece + the broken detail: the technician arrives with the right part. Small accessory (hangers, rail…)? Buy it back and get refunded via Fix&Refund.

Before submitting — Cleaning / trash

Common areas are cleaned weekly on the scheduled visit. Full containers or dumped items: a photo helps us act fast (and bill the right person).

Information — Disinsection

If your room requires disinsection, the tenant is legally partly responsible: the intervention is billed equally between tenant and owner.

Report early: the sooner the treatment, the lighter (and cheaper) it is. Prevention: no open food, bin closed and emptied regularly.