A FAQ – Everything you need to know! 💡

At Furnished.lu, you can say goodbye to agency fees!

The price you see is the price you pay. Your rent is all-inclusive: utilities, Wi-Fi, home insurance, cleaning of shared spaces, fast maintenance and support from our team throughout your stay. Nothing to add, nothing to calculate.

When you book, you pay a €250 advance payment on your rent, refunded in full if your application is not accepted. For a stay of at least 3 months, the advance payment is only €1 with the code SUMMER3M (long-stay offer). Cancellation is free for 7 days after your booking: your advance payment is then refunded in full. Your first month’s rent is calculated pro rata from your move-in date (move-ins on the 1st or the 15th of the month).

And that’s not all: moving in with us costs three times less upfront, because there is no security deposit to pay. Your guarantee is a simple SEPA mandate (free, for euro-zone accounts) or, for accounts outside the euro zone, a card imprint via Swikly, with nothing debited. No agency fees, and total flexibility to adapt your stay to your needs.

So why pay more when you can get so much for less? With Furnished.lu, it’s simple, transparent, and always advantageous.

At Furnished.lu, our rates are ALL-INCLUSIVE: you pay one monthly rent, with no utilities or hidden fees on top.

Your rent includes:

• Wi-Fi: high-speed Internet access throughout the residence, where available.
• LCD TV: a TV in every room.
• Modern, new furniture: a comfortable bed, desk, chair, wardrobe and more.
• Fully equipped kitchen: microwave, dishwasher, kettle, utensils, everything you need to cook like at home.
• Laundry facilities: washers, dryers and ironing equipment in every residence.
• Utilities: water, electricity, heating and home insurance.
• Cleaning of shared spaces: our team regularly maintains the shared areas.
• Fast maintenance and repairs: our technicians respond quickly to any issue.
• Tenant support: a dedicated team answers your questions throughout your stay.

Optional services, on request: cleaning of your private space, extra night, room change, double occupancy. Prices are listed on the Service Fees page. Feel free to contact us for any specific need.

Check out our current rates by clicking on this link: Current Rates. These rates may be adjusted based on the cost of living.

If you have any questions, don’t hesitate to contact us!

Everything is done online, in four steps:

1. Book on the website: choose the room and your dates, then pay the €250 advance payment by card, which is deducted from your first rent. Only an online booking takes the room off the market: we do not hold rooms by email or by phone.
2. Upload your documents in your account (see “Which Documents Do I Need for My Application?”).
3. We review your application within 48 business hours once it is complete. If it is not accepted, your advance payment is refunded in full.
4. Application accepted: register your guarantee, pay your first rent and sign your contract online.

Long-stay offer: for a stay of at least 3 months, the advance payment is €1 instead of €250. Enter the code SUMMER3M at the payment step.

Free cancellation for 7 days: you can cancel at no cost within 7 days of your booking, and your advance payment is refunded in full.

After booking, upload your documents in your account. Each adult who will live in the accommodation provides their own documents.

• In all cases: your ID document (and your residence permit, if applicable).
• Employee: your employment contract and your latest payslip. New job: your signed employment contract.
• Internship or VIE: your internship or VIE agreement.
• Student: your certificate of enrollment and your guarantor’s file (ID document, signed commitment and last 3 payslips).
• Self-employed: an extract from the trade and companies register (RCS) or your business permit, and your latest tax assessment or latest balance sheet.
• Temporary or fixed-term contract shorter than your stay: accepted if your current contract covers at least the first 3 months of the stay, or with a guarantor.
• No employment contract: you can pay your whole stay in advance (invoiced at once); this payment replaces the employment contract.

Guarantor: the guarantor must live in the European Union or in Switzerland.

Once your application is complete, we review it within 48 business hours.

Yes, cancellation is free for 7 days. Within 7 calendar days of the date of your booking, you can cancel at no cost and without giving a reason: your advance payment is refunded in full, to the payment method you used.

How do I cancel? Email us at [email protected] with your booking number. We confirm the cancellation by email.

After 7 days, our booking and rental terms and conditions apply.

Application not accepted? Your advance payment is refunded in full.

Can you hold a room for me in the meantime? No: only an online booking takes a room off the market. If you are hesitating, book: you have 7 days to change your mind.

We do not organize visits of rooms in shared flats, neither with a flatmate nor with a key from our agency: the rooms are lived in, and we respect everyone’s peace and privacy.

To give you an accurate picture, each listing shows:

• photos of the room and the shared areas;
• depending on the room, the floor plan, a video or a 360° tour;
• the address of the residence and the neighborhood on the map;
• the number of flatmates and the equipment.

You are also welcome to walk past the residence to discover the neighborhood.

Studios and apartments: a visit can be arranged when the unit is vacant. Write to us and the team will suggest a time slot.

Not sure yet? Book online: cancellation is free for 7 days, and your advance payment is then refunded in full.

Room in a shared flat: each room is rented to one person only. A couple cannot share a room; to live in the same shared flat, each person books their own room (two bookings and two applications).

Guests: you can host someone in your room for a maximum of 6 nights per month, at €35 per night. Request it from your account (“Double occupancy” section) and pay online: Double occupancy payment.

Studio or apartment: two people can live there at no extra cost, if the unit’s capacity allows it. Check with us before booking. Each adult provides their own documents for the application.

Pets: they are not allowed in shared flats. In a studio or apartment, a pet is only possible with the owner’s written consent: ask us before booking.

Professional use: the professional use of our rooms and apartments is strictly prohibited.

WHERE?

You collect your keys at our agency, 149 rue de Hollerich, L-1741 Luxembourg.

WHEN?

On the first day of your contract, between 4:00 PM and 6:00 PM, no appointment needed. If that day falls on a Saturday, Sunday or public holiday, the agency is exceptionally open that day from 10:00 AM to 6:00 PM and keys are handed over between 4:00 PM and 6:00 PM.

Arriving after 6:00 PM? Request a key box free of charge from your tenant account, “Organize your arrival” page, before the deadline shown: your keys will be waiting for you at the agency from 6:30 PM. Arriving on another day? Keys are handed over during the agency’s opening hours. A relative or friend can also collect them for you with their own ID, if you give us their name in advance. Want to move in before your contract starts? Write to us: it is only possible if the room is free, and the extra nights are charged.

WHAT SHOULD I PREPARE?

Before your arrival, make sure your file is complete in your account:

• your ID document;
• your supporting documents (employment contract or the documents that fit your situation, see “Which Documents Do I Need for My Application?”);
• your first month’s rent paid;
• your guarantee registered from your account: SEPA mandate (free, euro-zone account), card imprint via Swikly (account outside the euro zone) or a €1,000 card deposit refunded at the end of the lease;
• your lease signed electronically (it becomes available for signature once the rent is paid and the guarantee registered).

If everything is in order, you only need to bring your ID on the day of your arrival.

IS THERE AN INVENTORY CHECK?

Yes! You will receive an email with a link to complete your move-in inventory online, also available here: Inventory Form. You have 5 days after your arrival to validate it with your photos and, if needed, request a technician.

A PROBLEM OR A DELAY OUTSIDE OUR OPENING HOURS?

No worries: call us at (+352) 20 60 80 or email [email protected] to arrange your arrival.

• Arriving after 6:00 PM? Request a key box free of charge from your tenant account, “Organize your arrival” page, before the deadline shown. Your keys will be waiting for you at the agency from 6:30 PM, and the code is sent to you on your arrival day.
• Someone collecting your keys for you? A relative or friend can collect them at the agency with their own ID. Give us their name in advance at [email protected].
• Returning your keys: at the agency on the last day of your contract before 10:00 AM, or in the agency’s mailbox the evening before or on the last day before 10:00 AM, in an envelope with your name and room reference. They then count as returned on time, and we confirm receipt on the next business day.
• Lost key: let us know at +352 20 60 80. A duplicate key costs €105.30; if the lock needs to be replaced, it is charged on quotation.

Contracts start on the 1st or the 15th of the month. If that day falls on a Saturday, Sunday or public holiday, don’t worry: the agency is exceptionally open that day, from 10:00 AM to 6:00 PM, at 149 rue de Hollerich, L-1741 Luxembourg. Keys are handed over between 4:00 PM and 6:00 PM, no appointment needed.

Arriving after 6:00 PM? Request a key box free of charge from your tenant account, “Organize your arrival” page, before the deadline shown: your keys will be waiting for you at the agency from 6:30 PM, and the code is sent to you on your arrival day. You can also come on a following day, during the agency’s opening hours.

A relative or friend can collect your keys for you with their own ID. Just give us their name in advance at [email protected].

To simplify your payments, we recommend paying your rent via bank transfer, a convenient method that most of our clients use through their online banking services.

Here are our bank details:

• Account Holder Name: Altea Immobilière SARL
• Account Holder Address: 149 rue de Hollerich, L-1741 Luxembourg
• Bank Name: BANQUE RAIFFEISEN
• Bank Address:
  • 4, rue Léon Laval
  • L-3372 Leudelange
• Bank Account Details:
  • BIC / SWIFT Code: CCRA LU LL
  • IBAN: LU 39 0090 0000 6574 9004
• Payment Reference: Please make sure to include your rental reference for all payments, as it helps us process your payment efficiently.

To ensure everything runs smoothly, please make sure your rent is paid before the first day of each month.
Note: For efficiency, we do not automatically confirm the receipt of payments made via bank transfer. If you need a receipt, please feel free to contact us. Please note that additional fees may apply.

We remain at your disposal for any questions or assistance you may need regarding your payments!

DURATION

• Shared rooms: stays from 2 weeks to 1 year, with move-ins on the 1st or the 15th of the month.
• Studios and apartments: generally a minimum stay of 6 months.

EXTENSION

Want to stay longer? Extend from your account, as long as your room has not been booked by someone else for the following period: choose your new end date, pay a €250 advance payment (deducted from the first rent of the new period) and sign your new contract online. See also “Stay Extension”.

EARLY TERMINATION

Your contract normally ends on the planned date, with no formalities. If you need to leave earlier, three options are available:

• Express Option: 15 days’ notice, fee of €555.75 incl. VAT (excluding remaining rent). Pay the fee
• Standard Option: 1 month’s notice, fee of €409.50 incl. VAT (excluding remaining rent). Pay the fee
• Tranquility Option: 2 months’ notice, fee of €234.00 incl. VAT (excluding remaining rent). Pay the fee

The notice period starts on the 15th of the current month if you submit your request by the 14th, or on the 1st of the following month if you submit it between the 15th and the 30th/31st.

How to proceed: submit your request from your account (early departure section), validate it by paying the fee through the link of your chosen option, and you will receive an email confirming your new contract end date. The fee appears on your final statement.

Want to stay longer? Extend online from your account: Extend my stay.

• Advance payment: every extension requires a €250 advance payment, deducted from the first rent of the new period.
• New contract: you sign a new contract online for the new period. Your guarantee is kept.
• Rent: the rent is the one shown when you make your request.
• Supporting document: we may ask you for an up-to-date document; this does not call your application into question.

Who keeps the room? Until you have extended, your room remains open for booking for the period after your end date. If someone books it online before you, their booking takes precedence: we will then offer you other available rooms so you can stay with us. So extend as early as possible.

Would you like to change rooms? It’s possible, as long as the new room you’ve selected is available at the time of your request.

Additional fees apply for processing your request and preparing both your current and new room.

How it works:

1. Moving request: Submit your request directly on our website through your account.
2. Availability: If the desired room is available, you will be able to select your moving date.
3. Payment of fees: Secure your choice by paying the moving fee online, which amounts to €187.20. You can pay these fees directly here: Moving Payment.
4. New contract: You will then receive your new contract with the updated address, which we kindly ask you to sign.
5. Moving information: You will receive an email with all the necessary details to prepare for your move, including the day and time.

Important: apart from the moving fee, you have nothing extra to pay: your guarantee is kept, and your advance payment simply follows you to your new room. If the room change also extends your stay beyond your current end date, the extension rules apply: €250 advance payment and a new contract signed online.
Feel free to contact us for any additional information or assistance!

Your contract normally ends on the last day of your stay without additional formalities. However, if you need to leave earlier, several options are available for early termination.

Early Termination Options:

1. Express Option: 15 days’ notice with a fee of €555.75 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
2. Standard Option: 1 month’s notice with a fee of €409.50 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.
3. Tranquility Option: 2 months’ notice with a fee of €234 (VAT included) (excluding remaining rent).
   • Notice begins on the 15th of the current month if you submit your request by the 14th.
   • Notice begins on the 1st of the following month if you submit your request between the 15th and 30th/31st of the current month.
   • Pay the termination fee here to validate your termination.

How to proceed:

1. Request early termination directly through your account on our website.
2. The early termination fees will be added to your final statement depending on the option chosen.
3. Validate your choice by paying the termination fees online through the links above.
4. You will receive an email confirming your early termination and indicating the new contract end date.

Note: your rent is recalculated up to the new end date. A contract ending on the 14th is charged for the first half of the month only; a contract ending on the last day of the month is charged for the full month.

INVENTORY

You complete the check-out inventory of your room yourself. Fill in the online form: Check-Out Inventory Form. Report any issue and add the necessary photos so we can act quickly after your departure.

PERSONAL BELONGINGS

Before leaving your room, make sure you have collected ALL your belongings, in the bathroom, kitchen, laundry room and other shared spaces. Remember to empty your fridge and cupboards.

If you leave anything behind, we can send it to an address of your choice; shipping costs are at your expense.

TOWELS AND BEDDING

Leave the towels and bedding provided on the bed; no need to wash them, our cleaning team takes care of it.

KEYS

Keys are returned to the agency, 149 rue de Hollerich, L-1741 Luxembourg, on the last day of your contract, before 10:00 AM. Choose your time from your tenant account, “Organize your departure” page, open during the last 7 days of your contract.

You can also drop your keys in the agency’s mailbox, the evening before or on the last day before 10:00 AM, in an envelope with your name, your room reference and the date. They then count as returned on time. We confirm receipt on the next business day.

Keys returned after 10:00 AM on the last day may lead to an extra night being charged (€87.75).

FINAL STATEMENT AND REFUND

Your guarantee is released after your departure: a SEPA mandate is never debited without cause, a Swikly imprint is released within 20 days at most, and a €1,000 card deposit is refunded with the final statement. If your final statement shows a balance in your favour, it is refunded within 4 weeks at most after the end of the contract, the return of the keys and receipt of your bank details via the secure form: Bank details. The statement takes into account any fees (extension, early termination, etc.).

MAIL

Give us your new address in the form offered at check-out: we forward the mail received after your departure. For a lasting solution, also request mail forwarding from the Post Office.

If you registered with your municipality, remember to inform them of your move and your new address within 48 hours after the end of your contract.

At Furnished.lu, we do not block 2 months’ rent. Your guarantee takes one of these forms, chosen from your account:

• SEPA mandate (euro-zone account, free): nothing is debited unless a debt remains unpaid. Nothing to do on your side when you leave.
• Card imprint via Swikly (account outside the euro zone): nothing is charged, the imprint is released automatically within 20 days at most after your departure.
• €1,000 card deposit: refunded with your final statement.

A balance in your favour? If your final statement shows an amount to be refunded, here is the procedure:

• Your bank details: enter them in the secure form: Bank details. You also receive this link by email after your departure.
• Timeframe: the refund is made within 4 weeks at most after the end of the contract, the return of the keys and receipt of your bank details.

A question about your statement? Write to us, we are here to help.

In case of an emergency, it is essential to know who to contact and what to do. At Furnished.lu, we have established a protocol to assist you quickly and effectively:

• Medical emergencies: Dial 112 for emergency services.
• Major technical issues (power outages, significant water leaks, etc.): Contact our customer service immediately at +352 20 60 80.
• Lost key: call us at +352 20 60 80 or email [email protected]. A duplicate key costs €105.30; if the lock needs to be replaced, it is charged on quotation.
• Other problem in your accommodation: open a ticket from your account, “My Tickets” section: Report an issue.

So that our team can act quickly, open a ticket from your account, “My Tickets” section: Report an issue. Describe the problem and add a photo if you can: the request reaches our technical team immediately, and they keep you informed about the intervention.

You can also follow the progress of your requests in the same place.

Emergency (power outage, major leak): call us at +352 20 60 80.

Would you like a cleaning service for your private spaces during your stay? We have the perfect solution for you! You can opt for a room cleaning service as often as you like, for €46.80 per session, with no commitment.

Feel free to contact us for more information or to arrange your cleaning service!

Book your cleaning service now: Secure Payment

Contact us:

• Phone: +352 20 60 80
• Email: [email protected]
• Address: 149 Rue de Hollerich, L-1741 Luxembourg-Hollerich

Living in shared accommodation can sometimes lead to tensions. Here are our tips for managing conflicts constructively:

• Open communication: Express your concerns as soon as they arise.
• Compromise: Be willing to make compromises to maintain good relations.
• Mediation: If necessary, we can organize mediation to help resolve disputes.

Welcome to your new shared accommodation! To live together in a pleasant and respectful environment, we invite you to follow a few simple but essential principles:

1. Respect and courtesy: Everyone has the right to their peace and quiet. Please respect rest hours, avoid excessive noise, and be courteous in your interactions with housemates.
2. Cleanliness and hygiene: Shared spaces are for everyone. Please clean up after yourself, whether in the kitchen, bathroom, or living room. Our cleaning staff is there to help maintain a clean environment, but it is not their job to clean up after you.
3. Waste management: Remember to take out the trash regularly and follow waste sorting rules. This helps maintain a healthy environment for everyone.
4. Sharing tasks: Take part in small daily tasks such as taking out the trash, emptying the dishwasher, or cleaning up after a meal. A little effort from everyone ensures a pleasant living space for all.
5. Communication: If an issue arises or something bothers you, talk directly with your housemates. Good communication is the key to harmonious shared living.
6. Respect for private spaces: Each housemate has their own personal space. Respect each other’s privacy and space, and do not enter others’ rooms without their permission.

By following these simple rules, you contribute to a harmonious and enjoyable living environment for everyone. Thank you for your cooperation, and have a great stay!

At Furnished.lu, we care about the environment. Here’s how you can help reduce your energy and water consumption:

• Use household appliances responsibly: Only run your washing machine or dishwasher when they are full.
• Turn off lights when you leave a room.
• Take shorter showers to save water.
• Do not leave the heating on when you’re not at home or when windows/skylights are open.

Most of our housemates are dynamic young professionals, well-educated and multilingual.

They are primarily young graduates from various nationalities, mainly European, coming to Luxembourg for an internship or their first job.

The atmosphere in our residences is cheerful, friendly, and welcoming.

You will have the opportunity to build connections, network, and share enriching experiences with your housemates.

Free Residential Parking:
If you become a Luxembourg resident (mandatory for stays longer than 6 months), you will be entitled to free parking in your neighborhood. To obtain your free parking vignette, simply visit the Biergercenter on Place Guillaume (Luxembourg City). This vignette will allow you to park conveniently near your residence.

Public Parking Option:
If you choose not to become a resident, don’t worry! Public parking options are generally available near your residence. While fees may apply, you can always check real-time parking availability in Luxembourg City via this link: Parking Availability in Luxembourg City. This will help you easily find a spot nearby.

Whether you are a resident or not, we will assist you in finding the best parking solution for your vehicle.