End of your stay: extend, leave early or hand back your room

Is your stay with Furnished coming to an end, or are you already planning what comes next? Good news: if you leave on the planned date, there is nothing to cancel. Your contract ends on its own on the last planned day, with no paperwork and no notice.

If you want to stay longer, switch rooms or leave before the planned date, everything happens in your tenant area. As a reminder, our rooms are rented for a minimum of 2 weeks and a maximum of 1 year, and stays start on the 1st or the 15th of the month.

Extending your stay

Happy in your room? You can extend online from your tenant area with the "Extend my stay" button. This is possible as long as nobody else has booked the room for the following period.

One key point: until you have extended, your room stays open for bookings for the period after your stay. If someone else books it first, their booking takes priority, and our team will suggest other available rooms. So the smart move is to extend as early as possible, as soon as your plans are clear.

How an extension works

• Balance up to date: your account balance must be up to date before you can extend.
• Rent: the rent shown at the time of your request is the one that applies.
• €250 advance payment: it is deducted from the first rent of the new period. It is simply rent paid in advance.
• New contract: you sign it online, without coming in.
• Guarantee: it is kept, so you do not need to set up a new one.
• Supporting document: we may ask you for an up to date document. This does not call your file into question, it is just an update.

Want a reminder of what your rent covers? Read our article on all-inclusive rent.

Switching rooms

Fancy a bigger room, a different neighbourhood or another residence? You can switch rooms if the new room is available at the time of your request. Start by browsing the available rooms, pick the one that suits you, then make your request.

Leaving earlier than planned

A new job, a move back home, a change of plans: you can end your contract before the planned date. This is called early termination. You make the request from your account, and it is confirmed once you have paid the fee for the option you choose. There are three options, depending on the notice period that suits you:

Option	Notice period	Fee (incl. VAT)
Express	15 days	€555.75
Standard	1 month	€409.50
Peace of mind	2 months	€234.00

These fees never include the rent still due: they come on top of the rent up to your new end date, they do not replace it.

When does the notice period start?

• Request made on or before the 14th: the notice period starts on the 15th of the current month.
• Request made from the 15th onwards: the notice period starts on the 1st of the following month.

You then receive a confirmation email with your new end date.

How your rent is recalculated

Your rent is recalculated up to the new end date. A contract ending on the 14th is billed for the first half of the month only. A contract ending on the last day of the month is billed for the whole month. The option fee appears on your final statement.

Moving out day: check-out and keys

The move-out inspection, done by you

You carry out the move-out inspection yourself, using the online form. Take photos and report any problems you notice.

Your belongings and the linen

• Collect all your belongings, including from the bathroom, kitchen, laundry room and shared areas.
• Empty the fridge and the cupboards.
• Leave the towels and bed linen we provided on the bed: there is no need to wash them.

Forgot something? It will be sent to the address you choose, with postage paid by you.

Returning your keys before 10:00

Keys are returned to our agency at 149 rue de Hollerich, L-1741 Luxembourg (Hollerich district) on the last day of your contract, before 10:00. Choose your drop-off time in your tenant area on the "Plan your departure" page, which opens during the last 7 days of your stay.

Leaving early in the morning? Put your keys in the agency letterbox the evening before or on the last day before 10:00, in an envelope showing your name, your room reference and the date. They count as returned on time, and we confirm receipt on the next working day.

• Keys returned after 10:00 on the last day: an extra night may be charged (€87.75).
• Lost key: the duplicate is charged at €105.30, and a lock change is quoted separately.

Checklist from D-7 to D-day

1. D-7: open the "Plan your departure" page and choose your drop-off time at the agency.
2. As soon as possible: send your bank details through the secure form.
3. During the week: download your housing and rent certificates if you need them.
4. Before you go: enter your new address in the check-out form and ask the Post for mail forwarding.
5. D-1: collect your belongings everywhere, empty the fridge and cupboards, leave the linen provided on the bed.
6. D-1 or D-day: complete the online move-out inspection, with photos.
7. D-day before 10:00: return your keys at the agency, or drop them in the letterbox the evening before.
8. Within 48 hours: if you were registered with the commune, report your move and your new address.

After you leave: guarantee and refund

At Furnished, you do not tie up two months of rent. Your guarantee is released after you leave, depending on the type you chose when you moved in:

• SEPA mandate: it is never debited without a reason. You have nothing to do.
• Swikly card hold: it is released automatically within 20 days at most.
• €1,000 paid by card: it is refunded with your final statement.

If your balance is in your favour, it is refunded within 4 weeks at most after the end of your contract, the return of your keys and receipt of your bank details through the secure form. You also receive the link to this form by email after you leave. Our advice: send your bank details early, as this is often what causes delays.

Mail, commune and certificates

Enter your new address in the form offered at check-out: any mail that arrives after you leave will be forwarded to you. For longer term forwarding, also ask the Post for its mail forwarding service.

If you were registered with the commune, report your move and your new address within 48 hours of the end of your contract. Our article on registering with the commune explains how registration works.

Need proof for your employer, your bank or a public office? You can download your housing certificate and rent certificate yourself from your tenant area.

A question about your statement? Write to [email protected] or call (+352) 20 60 80.

Frequently asked questions

Do I need to give notice if I leave on the planned date?

No. Your contract ends on its own on the last planned day, with no paperwork and no notice. You just need to complete your move-out inspection and return your keys before 10:00.

Can I extend if someone has already booked my room?

Not for that room: the other person's booking takes priority. Our team will then suggest other available rooms. That is why extending early makes sense.

When will I get my money back?

A balance in your favour is refunded within 4 weeks at most after the end of your contract, the return of your keys and receipt of your bank details. A Swikly card hold is released within 20 days at most.